Returns & Satisfaction Guarantee

Returns

At SoxFix, your satisfaction is extremely important to us. Dissatisfied with your purchase? Reach out to us within 30 days for any concerns and return your pair. We accept all returns within 30 days if the socks didn't live up to your standards. We'll honor any requested returns due to holes, irregular wear, or even just if you didn't like how they felt!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@sox-fix.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sox-fix.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We provide exchanges on all products that are defective. If you feel your product has not lived up to your satisfaction, contact us at support@sox-fix.com and we'll do our best to make sure you are happy with your product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sox-fix.com.